Reference

How we protect your account data

Your account data, login checks, cookie choices, and DANA, OVO, GoPay and QRIS wallet records are covered in this Privacy Policy before you open an account.

DANA record handlingOVO wallet checksGoPay session logsQRIS receipt matching
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CONTACT ROUTES

Three ways to reach privacy support

Privacy questions go to the same support team that handles account access, but we route data requests into a separate queue. Contact us with the email or phone number linked to your account so we can verify you without asking for extra documents first. Support runs daily from 09:00 to 23:00 WIB through live chat, WhatsApp, and email at [email protected].

Team online

Live chat

Use live chat between 09:00 and 23:00 WIB when you need a fast privacy answer. We verify your account email, phone number, and last login device before discussing personal data.

Email request

Send privacy requests to [email protected] with your account ID and the change you want. We reply from the same domain so you can confirm the source before sharing any documents.

WhatsApp check

Message our WhatsApp support number from the phone linked to your account. If the number changed, we ask for a recent QRIS, DANA, OVO, or GoPay reference before continuing.

PRIVACY CONTROLS

Six controls behind your data

We keep privacy work practical: collect less, show you where to check it, and verify requests before changing anything tied to money or account access.

Account data

We ask for login name, phone number, email, and verification details because those fields let us match you to your wallet and account history. You can check core profile data from Account > Profile.

Payment records

DANA, OVO, GoPay, and QRIS references are stored with transaction time, amount, and status. We use them to match deposits, verify withdrawals, and answer wallet questions without exposing full personal payment details.

Cookie choices

Our cookie banner separates login cookies from analytics cookies. On Android Chrome, open Settings > Site settings > Cookies if you want browser-level control beyond the choices we show inside the lobby.

Session security

From Account > Profile > Security, you can see active sessions and change your password. If we detect a new device, we may ask for an email code before showing wallet details.

Retention checks

We keep verification and payment records for operational, dispute, and legal needs, then limit access when the purpose ends. Requests are logged so our team can show when a privacy action happened.

Change requests

Ask us to correct an email, phone number, or profile spelling through live chat or email. We confirm the request against your account step history before updating data tied to payments.

Privacy Policy questions before you join

Before you open an account, you may want to know exactly what happens to your data. These answers cover the privacy steps you are most likely to check first: account fields, wallet references, cookies, game activity, request channels, and how we confirm that a data request really comes from you.

We collect your login name, email, phone number, password data, device signals, and verification details. We also record account steps such as registration time, security changes, wallet activity, and support conversations linked to your profile.

We use those payment references to match deposits, check withdrawals, resolve wallet questions, and investigate account access issues. We do not need your full wallet login; we keep transaction references, status, time, and related support context.

Yes. Send the request by live chat, WhatsApp, or [email protected]. We verify your account first, then correct data we can change or explain why certain payment, security, or legal records must remain.

Mobile cookies help keep you signed in, remember basic preferences, and measure page performance. You can adjust browser settings on Android or iOS, and our cookie banner lets you choose non-essential analytics where available.

Your Live Casino activity is visible only to teams that need it for account records, dispute handling, fraud checks, or support replies. Staff access is role-based, and sensitive account actions are recorded for internal checking.

Verification records stay while your account is active and for a further period needed for payment matching, disputes, security checks, or legal duties. When the purpose ends, we restrict access or remove records where possible.

Email [email protected], open live chat from the lobby, or message WhatsApp during 09:00 to 23:00 WIB. Use the email or phone number on your account so we can confirm your identity faster.

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